The superb smartphones that Apple have produced is what they are best known for, but there is another aspect to the company that is a big attraction and that is the customer services that they provide. There is a chance, however that this area could be affected by the proposed changes that the company are set to make which include changes to how they deal with faulty devices.
Apple are looking to scale back their customer support program in the hope that it will save to company money. The company’s support system currently delivers a high level of customer satisfaction and these proposed changes sure to affect this. Apple Insider website have provided us with this latest news in which they report that the cupertino based company are to make changes to the service which provides replacement iPhone’s for faulty devices, known as Apple Care. Faulty handsets are currently replaced with a brand new or a refurbished device is the device is under warranty as per Apple’s policy. The proposed changes are to no longer replace the device, but to repair the customer’s handset instead. The replacement service provided by Apple is very appealing to consumers despite the fact that their latest device, the iPhone 5 being very reliable. Click here for more iPhone 5 News
Apple Insider have said that this proposed move was discussed at a meeting which was attended by Tara Bunch who is the Vice President of the company. The meeting agenda was to discuss the service options that are offered by the company and the mentioned changes are expected to take place from Autumn this year. Apple Care’s charging system is also set to change. At the moment consumers can subscribe for each device individually, however the new proposal is to cover all products with a single subscription. A large number of consumers own a variety of devices ranging from the new iPhone 5 to iPads and iPods, so this could prove to be a wise move by Apple. Compare iPhone 5 Contract prices here
Apple currently provide its consumers with an excellent walk in replacement for faulty handsets and it now looks like this service is to stop. From August the company will only offer to carry out repairs on the faulty device. Many rival manufacturers already follow this policy though it is expected that millions of consumers such as those that use the iPhone 5 will be disappointed.
